--- title: Troubleshooting | Tee On Academy - Standalone description: Articles related to Troubleshooting your Tee Sheet, Point of Sale, Online Store & Payment Terminal --- [Skip to content](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting#main-content) English - Canada Show submenu for translations [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new) [![Tee-On-SquareCrop](https://academy.teeon.com/hs-fs/hubfs/Tee-On-SquareCrop.png?width=125&height=125&name=Tee-On-SquareCrop.png)](https://academy.teeon.com/en-ca/academy-standalone) Open main navigation Close main navigation - English - Canada Show submenu for translations - [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new) - [Remote Support](https://tee-on.beyondtrustcloud.com/) [Remote Support](https://tee-on.beyondtrustcloud.com/) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting) # Troubleshooting Articles related to Troubleshooting your Tee Sheet, Point of Sale, Online Store & Payment Terminal - [Reports will not open](https://academy.teeon.com/en-ca/academy-standalone/reports-will-not-open) - [Point of Sale Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale-troubleshooting) - [Splitting Items in Table Service](https://academy.teeon.com/en-ca/academy-standalone/splitting-items-in-table-service) - [Adding Safe Sender Addresses in Outlook, Gmail and Yahoo Mail](https://academy.teeon.com/en-ca/academy-standalone/adding-safe-sender-addresses-in-outlook-gmail-and-yahoo-mail) ## Tee Sheet Troubleshooting - [Transaction is not Showing up on the day it was purchased](https://academy.teeon.com/en-ca/academy-standalone/transaction-is-not-showing-up-on-the-day-it-was-purchased) - [Trying to Make a Booking But There is a List of Other Names Displaying](https://academy.teeon.com/en-ca/academy-standalone/trying-to-make-a-booking-but-there-is-a-list-of-other-names-displaying) - [Tee Sheets are not Synced](https://academy.teeon.com/en-ca/academy-standalone/tee-sheets-are-not-synced) ## Point of Sale Troubleshooting - [Printers Are Showing up in Windows but in the POS Showing as All Blank](https://academy.teeon.com/en-ca/academy-standalone/printers-are-showing-up-in-windows-but-in-the-pos-showing-as-all-blank) - [Department Buttons are Greyed Out](https://academy.teeon.com/en-ca/academy-standalone/department-buttons-are-greyed-out) - [Check-In Tee Sheet will not Load Properly](https://academy.teeon.com/en-ca/academy-standalone/check-in-tee-sheet-will-not-load-properly) - [Check-In and Online Tee Sheets Not Synced Up](https://academy.teeon.com/en-ca/academy-standalone/check-in-and-online-tee-sheets-not-synced-up) - [Receipt Header/Footer Not Printing](https://academy.teeon.com/en-ca/academy-standalone/receipt-header/footer-not-printing-) - [Receipt Printer Isn't Printing](https://academy.teeon.com/en-ca/academy-standalone/receipt-printer-isnt-printing) - [Changes are not Reflected on Reports](https://academy.teeon.com/en-ca/academy-standalone/changes-are-not-reflected-on-reports) - [Problem Importing into QuickBooks](https://academy.teeon.com/en-ca/academy-standalone/problem-importing-into-quickbooks) - [POS Running Slow](https://academy.teeon.com/en-ca/academy-standalone/pos-running-slow) - [Sales Buttons are Greyed Out](https://academy.teeon.com/en-ca/academy-standalone/sales-buttons-are-greyed-out) - [Printer Are Showing up in Windows but in the POS Showing as All Blank](https://academy.teeon.com/en-ca/academy-standalone/printer-are-showing-up-in-windows-but-in-the-pos-showing-as-all-blank) - [Server and Clients Are on the Same Network but Still Won’t Connect](https://academy.teeon.com/en-ca/academy-standalone/server-and-clients-are-on-the-same-network-but-still-wont-connect) - [Reports Not Uploading to the Web](https://academy.teeon.com/en-ca/academy-standalone/reports-not-uploading-to-the-web) - [Department Freezing when Trying to Make a Sale](https://academy.teeon.com/en-ca/academy-standalone/department-freezing-when-trying-to-make-a-sale) See less ▼ ## Online Store Troubleshooting - [Customers aren't Receiving Electronic Gift Cards](https://academy.teeon.com/en-ca/academy-standalone/customers-arent-receiving-electronic-gift-cards) - [Customers aren't Receiving Electronic Tickets/ Game Packs](https://academy.teeon.com/en-ca/academy-standalone/customers-arent-receiving-electronic-tickets/-game-packs) - [Can't Load Items into the Online Store](https://academy.teeon.com/en-ca/academy-standalone/cant-load-items-into-the-online-store) - [Error Message: Invalid Credentials](https://academy.teeon.com/en-ca/academy-standalone/error-message-invalid-credentials) - [Online Payment Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/online-payment-troubleshooting) ## Payment Terminal Troubleshooting - [Moneris Response Codes](https://academy.teeon.com/en-ca/academy-standalone/moneris-response-codes) - [ETS iSCTouch250 Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/ets-isctouch250-troubleshooting) - [ETS L5300 Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/ets-l5300-troubleshooting) - [ETS Magnetic Swipe Reader Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/ets-magnetic-swipe-reader-troubleshooting-) - [Moneris Terminal Troubleshooting (iPP320)](https://academy.teeon.com/en-ca/academy-standalone/moneris-terminal-troubleshooting-ipp320) - [Moneris iCT250 Network Terminal Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/moneris-ict250-network-terminal-troubleshooting) - [Global Payments iCT250 Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/global-payments-ict250-troubleshooting) See less ▼ ## Email Troubleshooting - [Customers Not Receiving Email Confirmations, Reminders or Promotions](https://academy.teeon.com/en-ca/academy-standalone/customers-not-receiving-email-confirmations-reminders-or-promotions) - [New Features & Enhancements](https://academy.teeon.com/en-ca/academy-standalone/new-features-enhancements#main-content) - [New Features & Enhancements](https://academy.teeon.com/en-ca/academy-standalone/new-features-enhancements#new-features-enhancements) - [Point of Sale Upgrade Notes](https://academy.teeon.com/en-ca/academy-standalone/new-features-enhancements#point-of-sale-upgrade-notes) - [Tee Sheet Update Notes](https://academy.teeon.com/en-ca/academy-standalone/new-features-enhancements#tee-sheet-update-notes) - [Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting#main-content) - [Tee Sheet Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting#tee-sheet-troubleshooting) - [Point of Sale Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting#point-of-sale-troubleshooting) - [Online Store Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting#online-store-troubleshooting) - [Payment Terminal Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting#payment-terminal-troubleshooting) - [Email Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting#email-troubleshooting) - [Initial Setup](https://academy.teeon.com/en-ca/academy-standalone/initial-setup#main-content) - [Installation Documents](https://academy.teeon.com/en-ca/academy-standalone/initial-setup#installation-documents) - [Printer Setup](https://academy.teeon.com/en-ca/academy-standalone/initial-setup#printer-setup) - [Integrated Payment Terminal Configuration](https://academy.teeon.com/en-ca/academy-standalone/initial-setup#integrated-payment-terminal-configuration) - [Information Documents](https://academy.teeon.com/en-ca/academy-standalone/initial-setup#information-documents) - [Training Documents](https://academy.teeon.com/en-ca/academy-standalone/initial-setup#training-documents) - [Tee Sheet](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#main-content) - [Using the Tee Sheet](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#using-the-tee-sheet) - [Customers](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#customers) - [Staff](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#staff) - [Templates](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#templates) - [Course Administration and Settings](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#course-administration-and-settings) - [Tournaments](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#tournaments) - [Leagues](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#leagues) - [Reports](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#reports) - [Online Pricing](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#online-pricing) - [Email Setup](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#email-setup) - [Messages](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#messages) - [Events](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#events) - [Website Plugins and Online Booking](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet#website-plugins-and-online-booking) - [Point of Sale](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#main-content) - [Using the Point of Sale](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#using-the-point-of-sale) - [Accounting and Reconciliation](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#accounting-and-reconciliation) - [Customers](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#customers) - [General Administration](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#general-administration) - [Gift Cards](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#gift-cards) - [Golfer Check-In](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#golfer-check-in) - [Inventory Administration](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#inventory-administration) - [Loyalty Point Program](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#loyalty-point-program) - [Opening and Closing Procedures](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#opening-and-closing-procedures) - [Ticket System](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#ticket-system) - [Express Check-In](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale#express-check-in) - [Food and Beverage](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage#main-content) - [Inventory Setup](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage#inventory-setup) - [Table Service](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage#table-service) - [Beverage Cart](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage#beverage-cart) - [Tabs](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage#tabs) - [Gratuities](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage#gratuities) - [Virtual Registers](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage#virtual-registers) - [Other](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage#other) - [Online Store](https://academy.teeon.com/en-ca/academy-standalone/online-store#main-content) - [Getting Started](https://academy.teeon.com/en-ca/academy-standalone/online-store#getting-started) - [Custom Forms](https://academy.teeon.com/en-ca/academy-standalone/online-store#custom-forms) - [Online Store Page Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store#online-store-page-setup) - [Item Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store#item-setup) - [Online Gift Certificate Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store#online-gift-certificate-setup) - [Online Membership Item Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store#online-membership-item-setup) - [Online League Item Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store#online-league-item-setup) - [Online Ticket Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store#online-ticket-setup) - [Package Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store#package-setup) - [Online Transactions](https://academy.teeon.com/en-ca/academy-standalone/online-store#online-transactions) - [Membership/League Sales](https://academy.teeon.com/en-ca/academy-standalone/online-store#membership-league-sales) - [Payment Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store#payment-setup) - [Online Beverage Cart](https://academy.teeon.com/en-ca/academy-standalone/online-beverage-cart#main-content) - [Getting Started](https://academy.teeon.com/en-ca/academy-standalone/online-beverage-cart#getting-started) - [Online Categories](https://academy.teeon.com/en-ca/academy-standalone/online-beverage-cart#online-categories) - [Online Beverage Cart Settings](https://academy.teeon.com/en-ca/academy-standalone/online-beverage-cart#online-beverage-cart-settings) - [Order History](https://academy.teeon.com/en-ca/academy-standalone/online-beverage-cart#order-history) - [Online Payments](https://academy.teeon.com/en-ca/academy-standalone/online-payments#main-content) - [Credit Card Capture](https://academy.teeon.com/en-ca/academy-standalone/online-payments#credit-card-capture) - [Pre-Paid Tee Times](https://academy.teeon.com/en-ca/academy-standalone/online-payments#pre-paid-tee-times) - [Online Store Payments](https://academy.teeon.com/en-ca/academy-standalone/online-payments#online-store-payments) - [Online Food Ordering](https://academy.teeon.com/en-ca/academy-standalone/online-food-ordering#main-content) - [Getting Started](https://academy.teeon.com/en-ca/academy-standalone/online-food-ordering#getting-started) - [Online Food Ordering Settings](https://academy.teeon.com/en-ca/academy-standalone/online-food-ordering#online-food-ordering-settings) - [Online Categories](https://academy.teeon.com/en-ca/academy-standalone/online-food-ordering#online-categories) - [Order History](https://academy.teeon.com/en-ca/academy-standalone/online-food-ordering#order-history) - [Reservations (Resources)](https://academy.teeon.com/en-ca/academy-standalone/reservations-resources) - [Time Clock](https://academy.teeon.com/en-ca/academy-standalone/time-clock) - [Integrations](https://academy.teeon.com/en-ca/academy-standalone/integrations#main-content) - 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