--- title: Reports will not open description: Reports will not open --- [Skip to content](https://academy.teeon.com/en-ca/academy-standalone/reports-will-not-open#main-content) English - Canada Show submenu for translations [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new?hsLang=en-ca) [![Tee-On-SquareCrop](https://academy.teeon.com/hs-fs/hubfs/Tee-On-SquareCrop.png?width=125&height=125&name=Tee-On-SquareCrop.png)](https://academy.teeon.com/en-ca/academy-standalone?hsLang=en-ca) Open main navigation Close main navigation - English - Canada Show submenu for translations - [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new) - [Remote Support](https://tee-on.beyondtrustcloud.com/) [Remote Support](https://tee-on.beyondtrustcloud.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Tee On Academy - Standalone](https://academy.teeon.com/en-ca/academy-standalone?hsLang=en-ca) 2. [Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca) # Reports will not open **The default PDF reader (usually Adobe) that is called to open the report when the POS has finished creating it is not working properly.**   Trying reinstalling the PDF reader you are using. If you don’t know what PDF reader you should be using go to Adobe.com and download the free PDF viewer.   In Adobe Reader click on **Edit** and then **Preferences**. Choose **Security (Enhanced)** from the list and uncheck **enable protected mode at startup** as well as **Enable enhanced security**.   In rare case the following needs to be put in your configuration to force the POS to open the report with adobe reader. Please call Tee-on to get this added to your configuration file. **\