---
title: Refunding a Prepaid Tee Time (Moneris)
description: Refunding a Prepaid Tee Time (Moneris)
---

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3. [Pre-Paid Tee Times](https://academy.teeon.com/en-ca/academy-standalone/online-payments?hsLang=en-ca#pre-paid-tee-times)

# Refunding a Prepaid Tee Time (Moneris)

Refunds can be done on your online tee sheet for prepaid golfers. The refund will be put back onto the card of the booker for the tee time. This will insert a transaction into your POS Transaction Viewer and also refund the purchase through your Moneris Gateway account. 

 

The customer will receive two email receipts after the refund is done. 1 Receipt from your POS and 1 from Moneris (Online).

 

**Refunding a Single Golfer**

1. Navigate to your online** [Tee Sheet](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_37.png)**
2. Select the **[Tee Time](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_26.png) **to be refunded
3. You will see a message pop up that tells you **[payment has been collected for the booking](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_27.png).** Cancelling the booking doesn't refund money paid online.
4. Click** [Close](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_28.png)**
5. Click **[Refund](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_29.png)**
6. Select the player to be refunded by checking off the** [Green Fee ](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_30.png)**and** [Cart Fee ](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_30.png)**box beside their name
7. If you would like to remove the refunded golfers/carts from the booking check off the box beside **[Remove refunded golfers/carts from booking](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_31.png)**
8. Click** [Perform Refund](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_32.png)**
9. You will see the refund by clicking **Menu \> [Administration](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_33.png)**
10. Click **[Online Transactions](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_34.png)**
11. The refunded tee time will show up in your** [Online](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_35.png)**[** Transactions** ](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_35.png)as a Booking Refund
12. You will also see the transaction in your POS **[Transaction Viewer](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_36.png)**

 

**Refunding Multiple Golfers**

1. Navigate to your online** [Tee Sheet](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_14.png)**
2. Select the [**tee time**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_15.png) to be refunded
3. You will see a message pop up that tells you **[payment has been collected for the booking](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_16.png).** Cancelling the booking doesn't refund money paid online.
4. Click **[Close](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_16.png)**
5. Click **[Refund](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_18.png)**
6. Select the players to be refunded by checking off the **[Green Fee ](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_19.png)**and [**Cart Fee** ](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_19.png)box beside their names
7. To select all golfers click **Select All**
8. If you would like to remove the refunded golfers/carts from the booking check off the box beside **[Remove refunded golfers/carts from booking](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_20.png)**
9. Click **[Perform Refund](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_21.png)**
10. You will see the refund by clicking **Menu \> [Administration](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_22.png)**
11. Click **[Online Transactions](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_23.png)**
12. The refunded tee time will show up in your [**Online Transactions** ](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_24.png)as a Booking Refund
13. You will also see the transaction in your POS **[Transaction Viewer](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_1135/1135_25.png)**

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