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Refunding a Prepaid Tee Time (Moneris)

Refunds can be done on your online tee sheet for prepaid golfers. The refund will be put back onto the card of the booker for the tee time. This will insert a transaction into your POS Transaction Viewer and also refund the purchase through your Moneris Gateway account. 

 

The customer will receive two email receipts after the refund is done. 1 Receipt from your POS and 1 from Moneris (Online).

 

Refunding a Single Golfer

  1. Navigate to your online Tee Sheet
  2. Select the Tee Time to be refunded
  3. You will see a message pop up that tells you payment has been collected for the booking. Cancelling the booking doesn't refund money paid online.
  4. Click Close
  5. Click Refund
  6. Select the player to be refunded by checking off the Green Fee and Cart Fee box beside their name
  7. If you would like to remove the refunded golfers/carts from the booking check off the box beside Remove refunded golfers/carts from booking
  8. Click Perform Refund
  9. You will see the refund by clicking Menu > Administration
  10. Click Online Transactions
  11. The refunded tee time will show up in your Online Transactions as a Booking Refund
  12. You will also see the transaction in your POS Transaction Viewer

 

Refunding Multiple Golfers

  1. Navigate to your online Tee Sheet
  2. Select the tee time to be refunded
  3. You will see a message pop up that tells you payment has been collected for the booking. Cancelling the booking doesn't refund money paid online.
  4. Click Close
  5. Click Refund
  6. Select the players to be refunded by checking off the Green Fee and Cart Fee box beside their names
  7. To select all golfers click Select All
  8. If you would like to remove the refunded golfers/carts from the booking check off the box beside Remove refunded golfers/carts from booking
  9. Click Perform Refund
  10. You will see the refund by clicking Menu > Administration
  11. Click Online Transactions
  12. The refunded tee time will show up in your Online Transactions as a Booking Refund
  13. You will also see the transaction in your POS Transaction Viewer