--- title: Receipt Printer Isn't Printing description: Troubleshooting --- [Skip to content](https://academy.teeon.com/en-ca/academy-standalone/receipt-printer-isnt-printing#main-content) English - Canada Show submenu for translations [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new?hsLang=en-ca) [![Tee-On-SquareCrop](https://academy.teeon.com/hs-fs/hubfs/Tee-On-SquareCrop.png?width=125&height=125&name=Tee-On-SquareCrop.png)](https://academy.teeon.com/en-ca/academy-standalone?hsLang=en-ca) Open main navigation Close main navigation - English - Canada Show submenu for translations - [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new) - [Remote Support](https://tee-on.beyondtrustcloud.com/) [Remote Support](https://tee-on.beyondtrustcloud.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Tee On Academy - Standalone](https://academy.teeon.com/en-ca/academy-standalone?hsLang=en-ca) 2. [Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca) 3. [Point of Sale Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca#point-of-sale-troubleshooting) # Receipt Printer Isn't Printing First, make sure that you have installed your receipt printer on the computer that you are working on. Most printers will come with an installation CD, if you no longer have the CD you can download the printer drivers from the web.   Next, make sure that the printer is printing a Windows test page. On your computer, go to **Devices and Printers**⇒ right click on the printer ⇒ click on **Printer Properties** ⇒ click **Print Test Page**. If a test page prints, you can move on to the next step of configuring the printer within the Point of Sale. If a test page doesn't print, check to make sure that you have installed the correct drivers, that the printer has a power source and is plugged into the computer properly. If the printer is not successfully printing a test page we will be unable to configure it within the Point of Sale.   Once you have a test page printing the printer can be configured in the Point of Sale. If you made any changes to the printer setup, close and re-open the Point of Sale before beginning the printer config process.   **Set the Printer in the Point of Sale** Next, you will need to add the printer to your Point of Sale's setup: 1. Click **Admin** 2. Click [**Printer Setup**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_543/TroubleshootingPrinterSetup.png) 3. Select either [**Local **](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_543/TroubleshootingLocalShared.png)or [**Shared **](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_543/TroubleshootingLocalShared.png)from the drop-down depending on how you setup the printer on your computer.  4. Select the printer you installed from the [**printer drop-down**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_543/TroubleshootingSelectPrinter.png). 5. Select the printer's [**model**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_543/TroubleshootingSelectBrand.png) from the drop-down.   **Set the Receipt Width** The last step in setting up your receipt printer is to set your printer's receipt width in the Point of Sale to ensure the receipts print properly.  1. Click [**Set Receipt Width**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_543/TroubleshootingSetRecieptWidth.png) 2. Select the [**printer**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_543/PrinterConfigSelectPrinter.png) from the drop-down. 3. Click [**Configure Printer**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_543/TroubleshootingConfigurePrinter.png) 4. The printer will print a receipt with a string of numbers. Select the last number in the first line from the drop-down. 5. Click **Ok** 6. The printer will print a second receipt with a string of numbers. Select the last number in the first line from the drop-down. 7. Click **Ok** 8. 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