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Point of Sale Troubleshooting

Point of Sale Client Will Not Open

  1. From your Server computer, click the Start (Windows) button
  2. Type in Services
  3. Scroll down to TeeOnPOS. It should be alphabetical. If you don't see TeeOnPOS then you aren't currently on the server computer. 
  4. Select TeeOnPOS and right click and choose Restart. This will restart Tee On and look for the updated IP Address. (The IP Address could change after a power outage, internet outage, etc) Setting the IP Address to a Static IP on the Server computer can help prevent this from happening
  5. If restart is greyed out then click Start.

If you recently clicked on the Restart Server button on the server computer or rebooted the server computer please wait a few minutes and try to open the POS client again.

 

Check your other POS Client computers to see if they are working.

 

If none of them are working than the problem is likely with the server computer or your network. You need to continue problem resolution on the server computer. Go to the section below called Troubleshooting steps on the Server Computer.

 

If other POS clients is still functioning properly than it is likely a problem with the computer.

  1. Try rebooting this computer.
  2. If this did not resolve the problem make sure you have a network connection by going to www.google.com through an Internet browser (IE, Chrome, Firefox) and doing a search for something you would not typically search for (i.e. Model T cars). If you do not have access to the Internet this is likely your problem and you need to get this resolved.
  3. If you are able to access the internet on this Computer please contact Tee On.

 

Troubleshooting steps on the Server Computer

 

You should be in this section of troubleshooting if none of your POS clients are working. The problem is likely with the server computer or your network. Work through the following steps on the server computer to try and resolve the problem

 

  1. If you can open the POS client on the server. Login and go to Admin and then click on Manage & Upgrade POS and click on button Restart Server. Wait a few minutes and try opening the POS Client again. 
  2. If when you try to open the POS client on the server you see a message box on the screen called “Server Not found”. Please click on the server restart button to restart the POS server. 
  3. Try rebooting this computer.
  4. Try restarting the routers and the switches that your computers are connected too.
  5. Check to make sure the POS server computer has a connection to the network by going to www.google.com through an Internet browser (IE, Chrome, Firefox) and doing a search for something you would not typically search for (i.e. Model T cars). If you do not have access to the Internet this is likely your problem and you need to get this resolved. Note: The POS does not require internet connectivity in order to function, however, there may be an internal network problem at your facility.
  6. Check to make sure you don’t have a firewall installed on the POS server that is blocking connections to ports 1099-1102. As part of the install we add exceptions for these ports in the Windows Firewall. If you have a different firewall product installed then you would require exceptions in that product as well. This is likely only if you or your IT company recently installed software.
  7. If none of the above have resolved the problem and you are able to access the internet on this computer please contact Tee On. If you cannot access the internet on this computer then we will not be able to connect to your computer to help you resolve the problem, you will need to contact your IT support to first get connectivity to the Internet.