--- title: Performing a Refund in the Online Store (PayPal) description: performing a refund in the online store (paypal) --- [Skip to content](https://academy.teeon.com/en-ca/academy-standalone/performing-a-refund-in-the-online-store-paypal#main-content) English - Canada Show submenu for translations [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new?hsLang=en-ca) [![Tee-On-SquareCrop](https://academy.teeon.com/hs-fs/hubfs/Tee-On-SquareCrop.png?width=125&height=125&name=Tee-On-SquareCrop.png)](https://academy.teeon.com/en-ca/academy-standalone?hsLang=en-ca) Open main navigation Close main navigation - English - Canada Show submenu for translations - [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new) - [Remote Support](https://tee-on.beyondtrustcloud.com/) [Remote Support](https://tee-on.beyondtrustcloud.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Tee On Academy - Standalone](https://academy.teeon.com/en-ca/academy-standalone?hsLang=en-ca) 2. [Online Store](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca) 3. [Online Transactions](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#online-transactions) # Performing a Refund in the Online Store (PayPal) When refunding an item in the online store, you must refund the item in PayPal and your Tee On Point of Sale. If you only do the refund in the Point of Sale, the money will not be sent back to the customer who purchased the item.    **Perform the Refund in PayPal** 1. Sign into your PayPal account.  2. Select the transaction to refund. 3. Click [**Refund this Payment**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_665/PayPalRefundPayment.png) 4. Apply the [**refund amount**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_665/PayPalAmountRefund.png).  5. You may also add an [**invoice number or note** ](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_665/NotetoBuyerInvoiceNumber.png)to buyer. These are optional.  6. Click **Continue** 7. Confirm the refund details and then click **Issue Refund**. To make changes, click **Edit**.     **Perform the Refund in the Point of Sale** 1. From your Tee On Point of Sale, click **Admin** 2. Click [**Transaction Viewer**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_665/TransactionViewerRefund.png) 3. Search for the transaction. 4. Select the transaction. 5. Select the item and click [**Refund**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_665/PayPayPOSRefund.png).  6. 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