--- title: Performing a Refund description: Performing a Refund --- [Skip to content](https://academy.teeon.com/en-ca/academy-standalone/performing-a-refund-#main-content) English - Canada Show submenu for translations [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new?hsLang=en-ca) [![Tee-On-SquareCrop](https://academy.teeon.com/hs-fs/hubfs/Tee-On-SquareCrop.png?width=125&height=125&name=Tee-On-SquareCrop.png)](https://academy.teeon.com/en-ca/academy-standalone?hsLang=en-ca) Open main navigation Close main navigation - English - Canada Show submenu for translations - [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new) - [Remote Support](https://tee-on.beyondtrustcloud.com/) [Remote Support](https://tee-on.beyondtrustcloud.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Tee On Academy - Standalone](https://academy.teeon.com/en-ca/academy-standalone?hsLang=en-ca) 2. [Point of Sale](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca) 3. [Accounting and Reconciliation](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#accounting-and-reconciliation) # Performing a Refund When performing a refund you have two options - either search for the item(s) by transaction or browse for a specific item in your inventory. The ability to perform a refund is permission based and can be performed from the Sales Screen or the Transaction Viewer.    **Transaction Viewer: Search by Transaction** When performing a refund from the Transaction Viewer, you have the option to 'Search by Transaction'. This is useful for staff who have access to the transaction viewer and when you know the transaction ID for the original purchase. The transaction ID will be included on the top left side of the customer's receipt.  1. Click **Admin** 2. Click [**Transaction Viewer**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/TransactionViewerTO.png) 3. Select the [**transaction**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/SelectTransactionRefund.png) you want to refund from.  4. Select the items from the transaction that you would like to refund. To select more than one item click and hold the **CTRL key **on your keyboard and then select the items and click [**Refund**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/RefundTransactionTO.png).  5. If you want to refund the transaction to a payment type that is different than how the item(s) were originally purchased, click [**Alternate Payment Type**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/AlternatePaymentTypeTO.png). Otherwise, click **Ok**.    **Sales Screen: Search by Transaction** When performing a refund from the Sales Screen, you have the option to **Search by Transaction**. This is useful for staff who have access to the transaction viewer and when you know the transaction ID for the original purchase. The transaction ID will be included on the top left side of the customer's receipt.  1. Click [**More Functions**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/MoreFunctionsTO.png) 2. Click **Refund** 3. Click [**Search by Transaction**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/SearchByTransactionTO.png) 4. Select the [**transaction**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/SelectTransactionRefund.png).  5. Select the items from the transaction that you would like to refund. To select more than one item click and hold the **CTRL **key on your keyboard and then select the items and then click [**Refund**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/RefundTransactionTO.png).  6. If you want to refund the transaction to a payment type that is different than how the item(s) were originally purchased, click [**Alternate Payment Type**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/AlternatePaymentTypeTO.png). Otherwise, click **Ok**.    **Sales Screen: Browse for Item** When performing a refund from the Sales Screen, you have the option to **Browse for Item**. This is useful for staff who do not have access to the transaction viewer or for times when you don't know the specific transaction ID for the original purchase.  1. Click [**More Functions**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/MoreFunctionsTO.png) 2. Click [**Refund**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/RefundSalesScreen.png) 3. Click [**Browse for Item**](https://www.tee-on.com/images/uploadedImages/LearningZoneImages/Page_236/BrowseForItemTO.png) 4. Drill down into the departments and select the item. 5. If the item being refunded is an inventory item that should be returned to inventory, click **Yes**. 6. 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