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Moneris iCT250 Network Terminal Troubleshooting

Click Here for the Moneris iCT250 Reference Guide

 

*If the below troubleshooting steps do not resolve the issue you may need to contact Moneris for support*

 

If the Moneris iCT250 payment terminal is acting differently than expected or not prompting to SWIPE/INSERT card when you initiate a transaction the first thing to try is rebooting the terminal

 

Rebooting the Terminal

  1. Hold the Yellow button and .,#*button at the same time until the terminal beeps
  2. Wait until the terminal is back to "WELCOME/BONJOUR"
  3. You DO NOT need to Close and Open the POS
  4. Try the transaction again
  5. If this doesn't work you may call Tee On Support

 

Troubleshooting Specific Error Codes on the Terminal

 

INIT REQ'D is displayed on the screen

  1. Ensure all ethernet cables a properly plugged in (may also need to make sure there are no firewall restrictions on your network)
  2. Confirm that your network is functioning

 

HOST CONNECTION FAILED or TCP CONNECTION FAILED

  1. Ensure all ethernet cables a properly plugged in (may also need to make sure there are no firewall restrictions on your network)
  2. Confirm that your network is functioning
  3. If you were performing your first initialization or were reinitializing then try to reinitialize the terminal (above)
  4. If you were configuring your static IP communication settings when error occurred
    1. press .,#* twice, enter11and press the Green Button
    2. When "HOST SETUP" menu appears press the Red Button
    3. If "TCP HOST CONNECTION OK PRESS OK" appears, press the Green Button and continue on at step 8 of To Configure the terminal above
    4. If "TCP CONNECTION FAILED" error appears, press .,#* twice, enter 13and press green button, when "ETHERNET SETUP" menu appears, re-enter the static IP values and continue at step 8 of to Configure the terminal above

CHECK ECR CONNECTION PRESS [OK]

  1. Means the terminal could not communicate with the POS
  2. Press the Green Button
  3. When "RESPONSE WAS NOT SENT TO ECR PRESS [OK]" appears press the Green Button
  4. make sure that ethernet cable is connected properly and that your network is functioning properly

ECR PRINTING FAILED

  1. Means the POS was unable to communicate with the terminal to let it know that it has printed the receipts
  2. Press "CONTINUE" and the receipt will print on the terminal, the receipts should also print from the POS