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Frequently Asked Questions

Point of Sale

My sales buttons are greyed out and I cannot make any sales.

 

If the buttons are greyed out and you cannot access inventory or make sales through tables or the tee sheet you cash is closed. Your cash must be open in order to make sales in the Point of Sale. Click open cash on the main screen, type in the float amount and click Ok

 

 

I cannot click on a certain department from the sales screen.

 

If the department appears on the sales screen but is greyed out, it isn’t active from this register. In order to activate the department, go to Admin ⇒ Registers ⇒ Configure Selected Register ⇒ Check the box for the greyed out department(s) on the left ⇒ Save.

If a department is missing from the sales side altogether it means that the department has been set to ‘Cannot be Sold’. Please check your Inventory Admin and edit the department if needed.

 

 

Who does Tee-On integrate with for credit card processing?

 

United States

  • ETS

Canada

  • Moneris
  • BNA Paymentech through Global Payments

 

 

I made changes today to inventory levels and/or sales and it is not displaying on my reports.

 

If you have made any changes to the inventory levels or are making changes to the sales on a particular day by performing voids, refunds or backdated transactions, you need to make sure you run the report with Live Data. Live Data is up to the minute data, whereas Report Data produces the report with data as of 4am. Any reports that you are creating that you want to reflect changes made from the current day need to be run with Live Data.

 

My receipt header/footer isn’t printing.

 

To configure your receipt header/footer, click Admin ⇒ Registers ⇒ Select the Register ⇒ Configure Selected Register ⇒ More ⇒ Sales Receipt Header ⇒ Type in the course information ⇒ Ok ⇒ More ⇒ Save

 

 

My report header/footer isn’t printing.

 

To configure your report header/footer, click Admin ⇒ Reports ⇒ Report Header/Footer ⇒ Type in the information for the header ⇒ Set Footer ⇒ Type in the information for the footer ⇒ Ok

 

 

My Point of Sale tee sheet isn’t synced with my online tee sheet.

 

First, check to make sure that your server computer has an active internet connection. Next, try refreshing your tee sheet in the POS by going to Admin ⇒ Tee Sheet ⇒ Refresh Tee Sheet. You should see the Tee Sheet and Point of Sale synced up within ten minutes. If the tee sheets still aren’t syncing up please call Tee On Support at (519) 434-7877 Ext. 1. 

 

 

Tee Sheet

 

When adding member types, what does the member type ID represent?

 

The member type ID is a single character (letter or number) that the online tee sheet uses to track each member type. The member type ID does not need to have any link or meaning for the member type being added.