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ETS iSCTouch250 Troubleshooting

* Some PCs do not have TLS 1.2 enabled (especially Windows 7). Download and run this script to enable TLS 1.2 in the registry.

https://www.etsemoney.com/DOCSSEC/Downloads/EMTransVault/EnableTLS12.zip

 

If the POS cannot connect to the payment terminal then a popup will appear asking you to reboot the terminal.

  1. You can reboot the terminal by unplugging the terminal power cord and plugging it back in or you can hold the "-" and yellow "Clear" buttons down until you hear a beep, at which point you can release the buttons and the terminal will reboot.
  2. Wait for the terminal to finish rebooting, it will return to the blue EMONEY screen and then close out of the popup.
  3. The POS will automatically attempt to reconnect to the terminal, a beep coming from the terminal is a good indication that the terminal is connected.
  4. To verify the connection you can either initiate a credit card transaction or go to "Admin", "Payment Terminal" and select "Test Connection". If the POS is able to successfully connect then after 10-20 seconds a successful connection message will appear. If the POS fails to connect the POS may be frozen at the screen and you may need to force the POS to close through task manager.

 

Double check the ETS Configuration to verify that all fields are filled out correctly.

Make sure the computer has an internet connection by opening a browser and going to a site you do not normally go too (e.g. www.ford.com).

If you are having connectivity issue between the POS and the iSCTouch 250 terminal, make sure the POS is running in compatibility mode for all users.

 

To do this: close out of the POS ->right click on the POS desktop shortcut->properties->compatibility tab-> select "Change settings for all users" at the bottom -> check the box beside "Run this program in compatibility mode for:" -> select "Windows XP (Service Pack 3)" in the drop-down menu -> hit "apply" and "ok" -> hit "ok". Then open the POS again and test the connection to see if the connection works now.

 

If you have verified that the settings are correct and that the computer has access to the internet then perform the following.

  1. Restart the POS Client – if the client will not close use task manager to end the program by right click on the task bar at the bottom of the screen and choosing task manager.
  2. When the Client starts the iSCTouch250 display should change from a blank screen with “powered by ETS” in the bottom to a blue EMONEY screen.
  3. Try initiating a transaction.