--- title: "Error Message: Invalid Credentials" description: troubleshooting --- [Skip to content](https://academy.teeon.com/en-ca/academy-standalone/error-message-invalid-credentials#main-content) English - Canada Show submenu for translations [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new?hsLang=en-ca) [![Tee-On-SquareCrop](https://academy.teeon.com/hs-fs/hubfs/Tee-On-SquareCrop.png?width=125&height=125&name=Tee-On-SquareCrop.png)](https://academy.teeon.com/en-ca/academy-standalone?hsLang=en-ca) Open main navigation Close main navigation - English - Canada Show submenu for translations - [Support Form](https://academy.teeon.com/en-ca/academy-standalone/kb-tickets/new) - [Remote Support](https://tee-on.beyondtrustcloud.com/) [Remote Support](https://tee-on.beyondtrustcloud.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Tee On Academy - Standalone](https://academy.teeon.com/en-ca/academy-standalone?hsLang=en-ca) 2. [Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca) 3. [Online Store Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca#online-store-troubleshooting) # Error Message: Invalid Credentials Response Code **942**: Invalid Profile ID, or source URL   This means that likely the link you are using to purchase online doesn't match the link in the Moneris Gateway.   The most common cause for this is if you go to *[https://tee-on.com](https://tee-on.com/) *and not *[https://www.tee-on.com](https://www.tee-on.com/) *   Not having the **www** at the beginning of the URL will cause this message to pop up. You will need to make sure you reload the page with the www's by clicking on the url search bar and typing them in.    If this code is popping up for anyone trying to purchase from your online store then you will need to redo your page link. - [New Features & Enhancements](https://academy.teeon.com/en-ca/academy-standalone/new-features-enhancements?hsLang=en-ca#main-content) - [New Features & Enhancements](https://academy.teeon.com/en-ca/academy-standalone/new-features-enhancements?hsLang=en-ca#new-features-enhancements) - [Point of Sale Upgrade Notes](https://academy.teeon.com/en-ca/academy-standalone/new-features-enhancements?hsLang=en-ca#point-of-sale-upgrade-notes) - [Tee Sheet Update Notes](https://academy.teeon.com/en-ca/academy-standalone/new-features-enhancements?hsLang=en-ca#tee-sheet-update-notes) - [Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca#main-content) - [Tee Sheet Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca#tee-sheet-troubleshooting) - [Point of Sale Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca#point-of-sale-troubleshooting) - [Online Store Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca#online-store-troubleshooting) - [Payment Terminal Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca#payment-terminal-troubleshooting) - [Email Troubleshooting](https://academy.teeon.com/en-ca/academy-standalone/troubleshooting?hsLang=en-ca#email-troubleshooting) - [Initial Setup](https://academy.teeon.com/en-ca/academy-standalone/initial-setup?hsLang=en-ca#main-content) - [Installation Documents](https://academy.teeon.com/en-ca/academy-standalone/initial-setup?hsLang=en-ca#installation-documents) - [Printer Setup](https://academy.teeon.com/en-ca/academy-standalone/initial-setup?hsLang=en-ca#printer-setup) - [Integrated Payment Terminal Configuration](https://academy.teeon.com/en-ca/academy-standalone/initial-setup?hsLang=en-ca#integrated-payment-terminal-configuration) - 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[Leagues](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet?hsLang=en-ca#leagues) - [Reports](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet?hsLang=en-ca#reports) - [Online Pricing](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet?hsLang=en-ca#online-pricing) - [Email Setup](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet?hsLang=en-ca#email-setup) - [Messages](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet?hsLang=en-ca#messages) - [Events](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet?hsLang=en-ca#events) - [Website Plugins and Online Booking](https://academy.teeon.com/en-ca/academy-standalone/tee-sheet?hsLang=en-ca#website-plugins-and-online-booking) - [Point of Sale](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#main-content) - [Using the Point of Sale](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#using-the-point-of-sale) - [Accounting and Reconciliation](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#accounting-and-reconciliation) - [Customers](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#customers) - [General Administration](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#general-administration) - [Gift Cards](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#gift-cards) - [Golfer Check-In](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#golfer-check-in) - [Inventory Administration](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#inventory-administration) - [Loyalty Point Program](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#loyalty-point-program) - [Opening and Closing Procedures](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#opening-and-closing-procedures) - [Ticket System](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#ticket-system) - [Express Check-In](https://academy.teeon.com/en-ca/academy-standalone/point-of-sale?hsLang=en-ca#express-check-in) - [Food and Beverage](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage?hsLang=en-ca#main-content) - [Inventory Setup](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage?hsLang=en-ca#inventory-setup) - [Table Service](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage?hsLang=en-ca#table-service) - [Beverage Cart](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage?hsLang=en-ca#beverage-cart) - [Tabs](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage?hsLang=en-ca#tabs) - [Gratuities](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage?hsLang=en-ca#gratuities) - [Virtual Registers](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage?hsLang=en-ca#virtual-registers) - [Other](https://academy.teeon.com/en-ca/academy-standalone/food-and-beverage?hsLang=en-ca#other) - [Online Store](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#main-content) - [Getting Started](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#getting-started) - [Custom Forms](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#custom-forms) - [Online Store Page Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#online-store-page-setup) - [Item Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#item-setup) - [Online Gift Certificate Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#online-gift-certificate-setup) - [Online Membership Item Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#online-membership-item-setup) - [Online League Item Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#online-league-item-setup) - [Online Ticket Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#online-ticket-setup) - [Package Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#package-setup) - [Online Transactions](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#online-transactions) - [Membership/League Sales](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#membership-league-sales) - [Payment Setup](https://academy.teeon.com/en-ca/academy-standalone/online-store?hsLang=en-ca#payment-setup) - [Online Beverage Cart](https://academy.teeon.com/en-ca/academy-standalone/online-beverage-cart?hsLang=en-ca#main-content) - [Getting Started](https://academy.teeon.com/en-ca/academy-standalone/online-beverage-cart?hsLang=en-ca#getting-started) - [Online Categories](https://academy.teeon.com/en-ca/academy-standalone/online-beverage-cart?hsLang=en-ca#online-categories) - [Online Beverage Cart Settings](https://academy.teeon.com/en-ca/academy-standalone/online-beverage-cart?hsLang=en-ca#online-beverage-cart-settings) - [Order History](https://academy.teeon.com/en-ca/academy-standalone/online-beverage-cart?hsLang=en-ca#order-history) - [Online Payments](https://academy.teeon.com/en-ca/academy-standalone/online-payments?hsLang=en-ca#main-content) - [Credit Card Capture](https://academy.teeon.com/en-ca/academy-standalone/online-payments?hsLang=en-ca#credit-card-capture) - [Pre-Paid Tee Times](https://academy.teeon.com/en-ca/academy-standalone/online-payments?hsLang=en-ca#pre-paid-tee-times) - [Online Store Payments](https://academy.teeon.com/en-ca/academy-standalone/online-payments?hsLang=en-ca#online-store-payments) - [Online Food Ordering](https://academy.teeon.com/en-ca/academy-standalone/online-food-ordering?hsLang=en-ca#main-content) - [Getting Started](https://academy.teeon.com/en-ca/academy-standalone/online-food-ordering?hsLang=en-ca#getting-started) - [Online Food Ordering Settings](https://academy.teeon.com/en-ca/academy-standalone/online-food-ordering?hsLang=en-ca#online-food-ordering-settings) - [Online Categories](https://academy.teeon.com/en-ca/academy-standalone/online-food-ordering?hsLang=en-ca#online-categories) - [Order History](https://academy.teeon.com/en-ca/academy-standalone/online-food-ordering?hsLang=en-ca#order-history) - [Reservations (Resources)](https://academy.teeon.com/en-ca/academy-standalone/reservations-resources?hsLang=en-ca) - [Time Clock](https://academy.teeon.com/en-ca/academy-standalone/time-clock?hsLang=en-ca) - [Integrations](https://academy.teeon.com/en-ca/academy-standalone/integrations?hsLang=en-ca#main-content) - [Constant Contact](https://academy.teeon.com/en-ca/academy-standalone/integrations?hsLang=en-ca#constant-contact) - [Payment Terminal Integration (Moneris)](https://academy.teeon.com/en-ca/academy-standalone/integrations?hsLang=en-ca#payment-terminal-integration-moneris) - [Payment Terminal Integration (Global Payments)](https://academy.teeon.com/en-ca/academy-standalone/integrations?hsLang=en-ca#payment-terminal-integration-global-payments) - [Payment Terminal Integration (ETS)](https://academy.teeon.com/en-ca/academy-standalone/integrations?hsLang=en-ca#payment-terminal-integration-ets) - 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