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Customers aren't Receiving Electronic Gift Cards

POS is not powered on when a customer makes a purchase in the Online Store

The online store requires the POS to be on for it to generate electronic gift cards. If the POS isn't powered on, it won't send the ticket until it is powered on. 

 

"Send email when sold online" is unchecked

When selling an item in the online store, if a customer pays for a gift certificate and doesn't receive it, double check that the required settings are turned on in the Point of Sale when setting up your items. 

 

  1. To check if the settings are correct, click Admin. 
  2. Click Gift Certificates
  3. Click Edit Gift Certificate Content 
  4. Make sure that Send email when sold online is checked off. If it is unchecked, the customer won't receive an email copy of their gift certificate.  

 

Email is Ending up in the Junk/Spam Folder

Sometimes they gift card will end up in the customer's junk/spam folder. Have them check there as well.

 

Tee On Marked as Spam

In special cases, the email may not send because the customers email had marked Tee On as spam, preventing us from sending emails. Reach out to the support team if nothing else works.