Overview of Setting up Printers (Receipt, Kitchen & Bar)

Before You Start

To print successfully:

• The printer must be installed and working in Windows or macOS
• The Tee On Printer App must be installed and running at all times

Step 1: Install & Configure the Printer in Windows / macOS

Before connecting to Tee On, your printer must be set up at the system level.

• Install the printer using manufacturer drivers (Epson, Star, etc.)
• Add the printer in:
  • Windows: Settings → Bluetooth & Devices → Printers & Scanners
  • Mac: System Settings → Printers & Scanners
• Print a test page to confirm it’s working

✅ If the printer does not work here, it will not work in Tee On

Step 2: Download the Tee On Printer App

• In Tee On, go to:
  Settings → Facility → Printers
• Download the Tee On Printer App
• Install and launch the app

Step 3: Log Into the Printer App

• Open the Tee On Printer App
• Log in using your Tee On credentials

⚠️ The app must remain open and running in the background at all times for printing to work.

Step 4: Connect Printers in the App

• In the Printer App, add your printers by:
  • Selecting the exact printer name as it appears in Windows/macOS
  • Choosing the connection type:
    • USB
    • Network (IP address)

💡 Tip: The printer name must match exactly what is installed on the computer.

Step 5: Configure Printer Roles (Kitchen, Bar, Receipt)

Kitchen & Bar Printers

• Every computer that needs to send orders to the kitchen/bar must have the Printer App installed and running
• The kitchen/bar printer must be added on each of those computers

Primary Setting:

• Only one computer (typically the main food & beverage terminal) should have the printer set as Primary

Receipt Printers

• Receipt printers are device-specific
• Each computer should:
  • Have its own receipt printer connected
  • Set that printer as Primary on that device

Important: App Must Always Be Running

The Tee On Printer App acts as the bridge between your browser and your printers.

🚨 If the app is closed:

• Kitchen tickets will not print
• Bar tickets will not print
• Receipts will not print

Make sure the app is:

• Open
• Running in the system tray/menu bar
• Launched on startup (recommended)

Troubleshooting

Printer not appearing in the app

• Confirm it is installed in Windows/macOS
• Restart the Printer App

Orders not printing

• Ensure the app is running
• Confirm the correct printer is set as Primary
• Check printer status (online, paper loaded, no errors)

Kitchen/bar not receiving tickets

• Verify the printer is added on every sending device
• Confirm only one device is set as Primary